UCX Makes Customers Love Buying From You

Embrace Unified Customer Experience (UCX) to forge emotional connections and memorable moments in every customer journey, bridging the traditional boundaries of online and offline retail.

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<b>UCX</b> Makes Customers Love Buying From You | EasyStore

87%

consumers are more likely to 🛍️ shop with retailers that use technology to offer the unified customer experience (UCX).

34%

increase in average customer 💰 spending after embracing an unified customer experience (UCX) strategy.

90%

higher customer 🥰 retention rate for businesses adopting unified customer experience (UCX) approach.

Ignite the joy of shopping anytime

Transform every moment into a chance for discovery, whether it's from an office desk, the comfort of a sofa, or while waiting for friends at a coffee shop. Allow customers to dive into their shopping desires from any setting, offering them the flexibility to shop via your website or mobile app.

Branded Online Store

Optimized for search engine discovery, your online store blends the thrill of exploration with shopping convenience, making it your brand's primary online channel.

Mobile Shopping App

A pocket-sized portal to endless discovery, the mobile app keeps customers engaged longer, always signed-on for instant access to your brand and products at their fingertips.

Cross-Device Shopping

Customers start the shopping journey on one device and pick up right where they left off on another, ensuring the exploration never misses a beat.

Easing barriers for a better experience

In a world where every click matters, imagine a space where barriers are minimized, sparking impulsive shopping desires. By focusing on convenience and peace of mind, we pave the way for an effortless shopping experience that encourages loyalty and repeat visits.

Phone or Email Sign-In Options

By prioritizing phone-based access and still accommodating email, we tailor the sign-in process to today's customer preferences for convenience and flexibility.

Passwordless Access

Forget the hassle of remembering passwords. Our platform uses OTP verification for instant and secure account access, easing common customer login anxieties and frustrations.

Effortless Repeat Purchases

Customers can swiftly repurchase their favorite items with pre-filled shopping details, bypassing the need for redundant searches and repetitive processes.

Relationships start with recognition

Every interaction through EasyStore is an opportunity to show your customers they're not just numbers; they're part of your story. The platform enables personalization that mirrors the warmth of a local store merchant, recognizing and valuing each customer.

Customer-Centric POS

Quickly recognize returning customers with the POS system, access their online and offline shopping habits to provide personalized service, making every visit a warm welcome.

Easy Walk-Ins Registration

Instantly onboard walk-in customers via phone number, creating opportunities for future engagement. This easy registration simplifies acquisition and builds lasting relationships.

Digital Membership Card

Puts your brand's value at customers' fingertips—wallet forgotten, but loyalty remembered. Customizable design reflects your brand identity, enhancing the customer experience and sense of belonging.

Satisfaction blooms from choices

EasyStore places the power of choice in your customers' hands by offering personalized experiences that respect their unique preferences and needs. From the flexibility "Buy Online, Pickup In-Store" to convenience of "Buy In-Store, Ship To Home", we ensure that every aspect of the shopping journey is tailored to fit their lifestyle needs.

Flexible Delivery Methods

Some customers appreciate the convenience and surprise of shipping, while others prefer pickup to save on shipping fees or align with their schedules. Attention to these details can significantly impact customer satisfaction and retention.

Preferred Payment Options

Making a payment is the final step in the customer's decision-making process. Whether it's credit/debit cards, eWallets, or cash on delivery, giving customers the freedom to choose their preferred payment methods can reduce dropout rates.

Installment and BNPL

By offering installment or Buy Now Pay Later (BNPL) payment options, you can lower the financial threshold for customers, making it easier for them to afford shopping from their favorite brands.

Fostering deeper understanding

Imagine a place where every message tells a customer, 'We know you. We value you.' It's not just about the purchases they've made; it's about acknowledging their unique journey with your brand. This philosophy transforms every conversation into an opportunity to deepen connections, making customers feel like part of your brand.

Customer-Centric Inbox

Enable customers to interact with your brand seamlessly across all channels, including chat on your online store and shopping app, as well as messaging apps such as WhatsApp, Messenger, etc., and respond through a unified inbox.

Personalized Chat Insights

Accessing comprehensive customer insights within chat, including their name, past purchases, total spending, and behaviors, helps enrich customer engagements and enhances relationships.

Tailored Broadcasting

In addition to 1-on-1 individual customer chats on their preferred messaging channels, messaging broadcasts are automatically tailored to reach them on their favorite channels, maximizing engagement.

Rewarding loyalty with surprises

At EasyStore, we're committed to celebrating your customer loyalty not just with recognition but with unexpected joys that enhance their journey. Our aim goes beyond fulfilling expectations; we strive to create extraordinary moments of delight for your customers.

Vouchers and Loyalty Point

Awarding vouchers or loyalty points immediately after a purchase does more than encourage future transactions. It's about showing respect and appreciation. If such gestures are missing, how can customers truly feel valued?

Privilege Auto-Tiering

Membership tiers automatically upgrade upon reaching spending milestones. This is an optimal opportunity for businesses to strengthen their relationship with customers, offering privileges and recognition at crucial moments.

Rewards and Surprises

Everyone desires to feel cared for and considered. Sending personalized surprises, like birthday or seasonal greetings with rewards, can significantly brighten your customers' day. "You remember me, I remember you", fostering a deeper bond between your brand and your customers.

Always present in their journey

With EasyStore, position your brand across all shopping channels, ensuring customers always find you, whether on marketplaces, social media, or live commerce. This unified presence aligns with your brand's promise, making your brand a constant in their shopping journey.

Social Media

Turn followers into customers on Facebook, Instagram, and TikTok by placing your products in spaces where your customers spend the most time, such as live streams and short videos, to maintain engagement and loyalty to your brand.

Marketplaces

Connect your product catalog to online marketplaces like Shopee, Lazada, and more. Despite competitive pricing that may lead to potentially lower margins, these platforms significantly boost your visibility and reach among intent-driven shoppers.

Unified everything in
one place, for your customers

A unified back office boosts management efficiency and embraces UCX (Unified Customer Experience) to enhance the customer journey. This unified approach ensures customers enjoy a consistent and satisfying experience with your brand across all touchpoints.

Brands that love EasyStore

Our merchants made 2,823,652,351 in sales

50K+ merchants & brands

30+ countries & regions

100+ app integrations

80+ industry partners

Connect with us to learn more

Ready to embrace UCX in your retail or ecommerce experience? Fill out the form to chat with us, schedule a demo, or get in touch with our team. Let’s make unified commerce a reality for your business.

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Inspiring merchant stories

EasyStore has made building and managing our ecommerce website incredibly straightforward, enhancing our customers' satisfaction with every visit.
Laura Jewel Medalyn Low — Brand Founder
Today's customers seek the convenience of both in-store and online shopping. EasyStore enables us to effortlessly expand into online channels, ensuring a seamless shopping experience for our customers.
Adnaa Azlan Bin Adas — Managing Director