Unified Marketing
Engage customers the way they feel connected
Every customer connects in their own way—via chat, email, or in-store conversations. A change in how they message you shouldn't reset the relationship you've grown. With UCX, you can meet them where it feels right, with messages that matter and interactions worth staying for.
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Unified Inbox
Context and conversations that build trust
Keeping a conversation going shouldn't mean asking customers to repeat themselves. By bringing all chats into one place, your team can reply with the full picture of a customer's history and preferences. UCX ensures that every interaction helps build a clearer understanding of your customers, turning a simple chat into a lasting bond.
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All chats in one inbox
Reply customers via their preferred chat channels such as WhatsApp, Messenger, or Instagram in one place. Customers enjoy faster, friendlier support without repeating themselves.
#UnifiedInbox #CustomerMessaging -
Context that builds trust
See membership details, order history, and past interactions while chatting, so your team always has the full picture to assist customer enquiries, build loyalty, or recommend the next step.
#CustomerDashboard #Personalisation -
Keep interactions going
Send vouchers, products, and orders right when customers show interest in chat. Add a private note so the next staff on-duty can pick up the conversation smoothly.
#SmartActions #PrivateNote
Messages Broadcast
Relevance and messages that find them anywhere
Generic blasts often get ignored when they don't reach customers where they are paying attention. Whether through email, SMS, or push notifications, your messages should reach them timely and on the platforms they use most. With UCX, you stay connected through their preferred channels, ensuring your brand remains a meaningful part of their daily routine.
Get StartedAutomated Engagement
Presence and showing up at moments that matter
The relationship with a customer shouldn't fade away after the first purchase. From welcoming new shoppers with rewards to reconnecting with those who have gone quiet, automation keeps your brand top of mind. UCX allows you to show you value them at every milestone, ensuring they feel remembered long after the transaction is over.
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Spark first purchase excitement
Welcome customers with instant rewards — vouchers, discounts, or points they can use right away, creating a strong first impression.
#WelcomeNewCustomers -
Show up at moments that matter
Whether it’s their birthday month or membership nearing expiry, customers receive thoughtful messages that earn their trust.
#ReengageCustomers -
Reminders that rekindle loyalty
Automated reminders re-engage shoppers left behind in their journey, keeping your brand remembered and chosen first.
#AutomatedWinback -
Shop with a peace of mind
From order placed to received by delivery or pickup, customers get updates, reminders, and after-care to stay informed every step.
#OrderUpdates
Referral & Affiliates