Orders & Fulfillment

Keep every order moving

Bring orders from connected sales channels into one queue. Prepare batches, check packed items and manage shipping details from the order workflow.

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Order Management

All your orders, in one place

Bring orders from connected sales channels and manually created orders into one queue. See payment and fulfilment status together, then filter by channel, location or delivery date to find what needs attention.

Batch Preparation

Take the batch onto the packing bench

Select compatible orders to start bulk fulfilment, generate a pick list, or print packing slips and invoices for the packing team. Available actions follow channel and delivery rules; carrier labels are available through supported integrations.

Packing Checks

Check each item against its order

Find an order by order or tracking reference, then compare scanned items with the required quantities in the packing checklist. Check the contents before marking the order packed or ready.

Connected Shipping

Arrange delivery with your connected courier

Arrange dispatch through a supported courier connected to your store. Shipping profiles, destination zones and ranked eligible origins match delivery to your goods and locations. Provider and market setup apply; automatic multi-origin rules exclude POS and marketplace orders.

Manual Fulfilment

Keep other delivery arrangements on the order

For another delivery arrangement, mark an applicable order fulfilled and record its courier and tracking details. Eligible unfulfilled orders can also be split, moved to another shipping origin or merged at the same origin. Pickup origins cannot be changed this way, and stock transfers may need completion.

Order Progress

See what remains when an order changes

Review fulfilled and outstanding items alongside notes and order history, so a colleague can see where the work stands. Linked return and refund records keep after-sale follow-up connected to the original order.

Customer Updates

Keep shipment information ready to share

Maintain the courier, tracking number and link, and choose whether to notify the customer when updating tracking. For collections, configure pickup times and work from the preparation and ready-for-pickup queues. Availability follows the supported service and store setup.