Unified Inbox

One place for all
customer messages

Streamline all conversations through EasyStore Unified Inbox, managing customer interactions from one place.

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Conversations that
flow across channels

Bring customer messages into one inbox. Answer questions, check customer details and work with your team to keep service moving.

Conversation Filters

Find the conversations that need your attention

Filter by status, channel or assigned staff, then save the views you use often. Keep open work separate from closed conversations, and mark a thread unread when you need to return to it. Choose browser or sound alerts for new messages; browser alerts need your permission.

Quick Replies

Keep useful answers ready to adapt

Save replies for questions you hear often, such as delivery times or store collection. Select a prepared answer, edit it for this customer, then insert it into the conversation before sending.

AI Reply Assistant

Build your reply from the conversation

Get a suggested reply based on recent messages and available customer and order context. Review the wording, make your changes and insert the draft before you send. The available context depends on the linked customer record and conversation.

Team Handover

Leave the next teammate ready to help

Assign a conversation to a staff member and leave private notes about what you’ve checked or what needs to happen next. Your teammate can pick up the thread with that context in view. Assignment controls follow staff permissions, and internal notes are visible only to your team.

Continue from the conversation to the work behind it.

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