Why customer relationship
is important
-
Better Return On Investment
It costs 6x times more to acquire a new customer than to retain an existing one. They also tend to spend more.
-
Profitable Growth
Getting repeat orders from existing customers brings in healthy cashflow to the business without increasing cost.
-
Word of Mouth
Loyal customers will not only spend more but will also recommend your brand to friends and family.
Own your customer data
-
Customer Database
Store information about your customers, such as contact info, order history, total spent and more. Use filters to view customers by specific attributes.
-
Customer Service
Get in touch with customers with just a click and easily access customer details to provide a spectacular customer service.
-
Customer Segmentation
Not all customers are the same. Use customer groups to create a more personalized marketing approach for each segment for better conversions.
Keep the conversation going
-
Broadcast Center
Easily broadcast timely and accurate messages to the right group of customers via SMS, email, chat and more, without having to log in to another platform.
-
Post-Purchase Marketing
Customize automated confirmation emails and create post-purchase email automation workflows with email marketing app integrations to encourage repeat purchases.
-
Customer Feedback
Collect customer reviews and have it displayed on your online store. Reviews help you get feedback and provide social proof to increase conversions.
Turn shoppers into
lifetime customers
-
Loyalty Program
Easily create your own loyalty program by adding incentives with points system to encourage customers to purchase more often.
-
Membership Tier
Take your loyalty program to the next level and get customers even more engaged by offering different rewards depending on which tier a customer is in.
-
Custom Discount Methods
Flexible discount feature that allows you to create multiple pricing incentives such as % discount, buy 1 free 1, purchase with purchase and more.
看看商家怎麼說
-
開設實體店數月後，因為疫情的衝擊，決定透過 EasyStore 結合線上與線下銷售。噗比媽會在線上定時分享線下實體活動詳情來與追蹤者互動，Poopyland 也會定時舉辦新手教室線下活動，再利用 EasyStore 客戶關係管理功能鼓勵客戶註冊為會員，以收集客戶資料進行深入經營及再行銷。
Poopyland 噗比媽 — 創辦人 -
使用 EasyStore 建立品牌網店將近一年，這樣的功能換算外面行情價格簡直超高 CP 值，後台使用上也很方便，客服也都會耐心回答。除此之外也可以鑲嵌小外掛跟撰寫程式碼，在金物流串接上也都很方便操作，絕對是適合初入店商的新手來做架設。
theplus 台灣專櫃高級帆布包品牌
