7-Ways you can use Hotjar for your Ecommerce StoreBy Janson Tan · 13th July, 2017
Let's compare the elements of the business system with the eCommerce business.
Obviously, from the figure above, the strategies developed at the inputs will directly affect the outputs.
As the saying goes: "Rubbish In, Rubbish Out".
Literally, we should avoid creating the rubbish inputs by blind guess. In today, the most common tools to analyze the customer and website performance are the Google Analytics and Facebook Pixel. However, both of them are yet capable of giving you the details picture of the customers' experience on your online store and we require a better tool. For those of you who don't know, there is a new 7-in-1 tool named Hotjar which offer several outstanding services:
Create a pop-up box to recruit our users/customers for one-on-one testing and interviews. We may customize the message to offer different incentive scheme according to our own business. Sometimes, we might able to close the deals after their testing period too.
A very detailed quantitative analysis report shows which part of the website is the main conversion killer. Then, we could focus to improvise it with an upfront planning. Indirectly, the critical problem can be spotted and solved from time to time.
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