EasyStore Latest Updates: November 2021

By Mei Xin · 3rd December, 2021

Get monthly updates that highlight the current features and enhancements so you can easily stay up-to-date on what's new.

This month, we're bringing back the long-awaited sales channel for you! We're also focusing to enhance the order return and product sync processes, as well as provide you with more payment gateway options.

Let's have a look at what’s new in EasyStore for November 2021!

New Features

1. [Feature] Create a Hassle-Free Order Return for Your Customer

EasyStore's order return feature strives to improve customer satisfaction and create a positive return and exchange experience.

Based on your store policy rules and configuration, you may need to create returns for customers to return purchased items (eg., shoes that didn’t fit, a laptop that wasn’t working, or glassware that was broken). Returning orders quickly and effectively show your commitment to customer service and might encourage customers to order again.

From your EasyStore admin panel, you can now create and manage your returns, provide shipping instructions and return labels to your customers, track returned items, restock inspected items, and refund payments to your customers.

With this order return feature, you can just return order within 4 steps:

  1. Go to the order you want to make a return, click on more action
  2. Click on the return order
  3. Choose the reason for returning
  4. Your return is in progress

How does it work? Read more

2. [Sales Channel] Wholesale Portal is Now Available

The long-awaited wholesale portal is back to EasyStore!

The wholesale portal allows you to sell products in bulk to another business at a discount. EasyStore provides a password-protected portal which only accessible by invited customers and you can customize different price lists tailored to your different customer groups.

  • Analyze both wholesale and online store performance in one single dashboard.
  • Automatically generates invoices and quotations for your customers.
  • Single-page layout enables your customer to easily browse through every available product in your store.

Click here to know more about how the wholesale portal can help you to boost your business.

3. [Payment] Elevate Your Customers’ Shopping Experience by Spreading Their Purchases Across Later Payments

Pace Now

Great news for Malaysia, Singapore and Hong Kong businesses! It's time to allow your customers to shop for more in one bite with Pace Now while also boosting your conversions and basket sizes for your business.

Visit here to learn more about how to unlock customers' purchases with 3 months installments. Make your products more affordable without offering heavy discounts and you are able to get the right prices for the brand you’ve worked so hard to build.

4. [Payment] Empowering Contactless Payment Solution with Mobiedge

Mobiedge

Mobiedge is now available for EasyStore's merchants! Mobiedge is a fast transaction that allows you to accept online payment. They provide the payment link which is an online payment method where a request for online payment is generated and shared by the merchant to the customer, to make instant online payments. It helps the merchant to generate a payment link and share it among their customers to collect bulk payments.

Mobiedge is a payment gateway that supports credit cards only in Malaysia. Continue reading.

Feature Enhancements

1. [Products] Product Sync Status Across Channels - All-in-One View

All sales channels that you enabled are now listed in each of the products. It provides you with a full view of your product sync status and easy access to resync your products.

*Note: For Shopee and Lazada, it will display different statuses for the synchronizing process.

2. [Payment] Enhanced Refund Process from RazerMS

Want to bring your refund process to another level? Here's come, Razer Merchant Service (RazerMS) can now perform the refund on Online Banking (FPX) that support transactions paid using the sub payment methods listed below:

  • MayBank2u
  • CIMB Clicks
  • Hong Leong Connects
  • Maybank QR Push

Wish to know more about the flow for a refund? Continue reading

And, you can also watch the tutorial below to perform a refund with Razer MS.

As always, we like to end our Monthly Update blog here. All of the updates, enhancements and new features are done with YOU in mind, so feel free to share your feedback with us!

We look forward to continuing to enhance EasyStore to be the best ecommerce solution in the market.

Happy Selling for the last month of 2021!

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