10 Updates You Should Know About EasyStore Mobile App

By Mei Xin · 28th August, 2021

Today, your mobile phone has become an indispensable tool for staying in touch with the rest of the world and, more significantly, with your business. That's why we're thrilled to provide some new updates that will assist you in running your business more efficiently, no matter where you are.

Whether you are doing an inventory check in your workplace or creating new products in your kitchen — you can instantly upload a photo, add a description, and manage inventory using your mobile app. It can improve your convenience by allowing you to switch from your laptop to run your business from any location using a mobile app.

Here's an updated summary of what you are going to know in this blog:

  1. Refund an order
  2. Cancel, archive and delete orders
  3. Check order status
  4. Filter report based on channels, teammates and date range
  5. Edit fulfillment information and address
  6. Add or remove customer to an existing order 
  7. Edit Manage customer remarks and seller note
  8. New interface for POS checkout
  9. Create a receipt
  10. Manage WhatsApp order form

1. Manual Refund and Payment Gateway Refund

From EasyStore mobile app, you are able to perform a refund to a customer and be recorded at the same time, either manually or via a payment gateway to tally your online sales and profitability. 

Manual refund refers to manually refund to your customers through manual transfer, online banking or e-wallet for instance. Payment gateway refund, on the other hand, refers to the refunding process carried out by your payment service provider. And do note that only Razer Merchant Services and Atome can directly refund to customers' payment account.  

2. Cancel, Archive and Delete Orders

Managing your order becomes extremely convenient via EasyStore mobile app, which you can cancel, archive, and delete orders.

  • Canceling an order refers to customers can cancel an order if they no longer want to buy or if you are unable to sell the product for a variety of reasons.
  • Archiving an order refers to an order can be archived by temporarily removing it from the order list. You can always refer to it in the archive list in the future.
  • Deleting an order refers to permanently removing it from your EasyStore admin and is no longer tracked in reports.

3. Order Status Tracking

With the order status tracking feature, you can track the status of your orders via order history. You will have more control over your clients' order processes as well as shipping details within the order.

4. Report Filtering

Save more time searching for your data! Use our filtering system to narrow down your search results to a reasonable range based on sales channels, teammates and date range.

  • Sales channels filter enables you to narrow down the report data for better analysis.
  • Teammate filter displays the performance history of the selected teammate.
  • Date filter allows you to filter your data using conditions on time values.

5. Edit Fulfilment Information and Address

Defining convenient is where you can manage your business anywhere. For example, if you wish to change courier service, you can update the tracking information and send an automated email to the customer to let them know the changes of the courier service. Besides, you can update the fulfillment status from 'Out for Delivery' to 'Delivered' manually in your mobile app if the courier provider delivered the goods ahead of schedule.

In addition, if a customer changes their shipping or billing address after placing an order, you can make the adjustments from your phone rather than going to your desktop.

6. Add or Remove Customer

If your consumers provide you with incorrect information during the checkout process, you can always manually correct it in the mobile app. There are now the options to add or remove customers to ensure that your customer details are accurate before fulfilling the order.

7. Manage Customer Remarks and Seller Note

If your customer has an additional requirement after they have placed their order, then you are able to edit the customer remarks.

On the other hand, you can also write a message on the seller note to remind yourself or your team to take a specific action.

8. New Interface for POS

Inventory indications are available on every product to help you monitor your orders and inventory levels across all sales channels, preventing you from overselling or underselling. Your stock count is now visible in your POS interface.

9. Create a Receipt

The supported receipt printers would be:

  • Star Micronics TSP100W
  • Star Micronics TSP100LAN
  • Star Micronics TSP100BI
  • Star Micronics SM-L200
  • Star Micronics SM-L300

Note: Receipt size would be in "80mm" (58mm if using a paper guide) for now. We are still enhancing the receipt size which is compatible with receipt printers.

In order to promote your own brand, engage customers and have a preferred layout, you can customize the header and footer content or add images to your receipt.

Before printing the receipt, you can preview your receipt to ensure all the details are filled in correctly. 

10. Manage WhatsApp Order Form

In order to timely and accurately respond to your customers' inquiries on messaging platform, you can now create and edit your WhatsApp order form in the mobile app, copy the Order From link and send it to your customers. Everything can be done by your mobile app. For more information about WhatsApp order form, kindly refer to here.

To Sum Up

We are constantly improving our mobile app in providing convenience to you in running your business smoothly. Therefore, we do not stop here, as we continuously listen to you and bring you more tools and features to help with your business growth. If you would like to know more about EasyStore mobile app, you may refer to here.

Install now!

Play store: https://go.easystore.co/3gwC99m 

App store: https://go.easystore.co/3gw4pZH

Huawei App Gallery: https://go.easystore.co/38rvsRD

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