[EasyParcel's New Feature] Self Service for Booked Parcels is Available Now!

By Karyan Lee · 18th July, 2018

In order to improve your online booking experience, we are in the midst of upgrading our online customer service with a brand new design and feature – say a big hello to our Self Service Centre!

With this new tool, you can now manage all your shipments online with just a few clicks. The best news is we will not charge any cents for this! You no longer need to camp in front of the laptop to wait for a reply from our support team, you are allowed to:-

Select Drop-Off Point For Your Missed Collection

STEP 1: Go to “Support” on your dashboard and click “Self Service Centre”.

STEP 2: Click on “Missed Pick Up”.

STEP 3: Under the tab of “Drop-Off”, select the parcel and choose either Pgeon point or courier branch as your drop-off point.

STEP 4: Select your preferred drop-off point and click on “Drop-Off” to proceed.

STEP 5: Click “Yes” to confirm your drop-off point.

STEP 6: You can drop off your parcel at the selected point now!

Remind Courier For Your Missed Collection

STEP 1: Go to “Support” on your dashboard and click “Self Service Centre”.

STEP 2: Click on “Missed Pick Up”.

STEP 3: Under the tab of “Remind”, select the parcel and click on “Remind”.

STEP 4: You can now click “I’ll wait for courier collection” to proceed the reminder or choose to drop off at your preferred point.

STEP 5: You’re done, just wait for the pick up at your doorstep!

Rebook For A New Courier

STEP 1: Go to “Support” on your dashboard and click “Self Service Centre”.

STEP 2: Click on “Missed Pick Up”.

STEP 3: Under the tab of “Rebook”, select the parcel and click on “Rebook Courier”.

STEP 4: Select any of the couriers that available for you.

STEP 5: Click “Okay” to proceed with the change.

STEP 6: The new air waybill (AWB) is up for you to print and attach on the parcel.

Change Your Shipment To Drop-off

STEP 1: Go to “Support” on your dashboard and click “Self Service Centre”.

STEP 2: Click on “Drop-Off”.

STEP 3: Under the tab of “Drop-Off”, select the parcel and choose either Pgeon point or courier branch as your drop-off point.

STEP 4: Select your preferred drop-off point and click on “Drop-Off” to proceed.

STEP 5: Click “Yes” to confirm your drop-off point.

STEP 6: You can drop off your parcel at the selected point now!

Have full control over your shipments today!

Register To Get RM25 FREE Credit here and try on Self Service Centre now!

Visit EasyParcel website: www.easyparcel.my

EasyParcel Facebook: https://www.facebook.com/easyParcel.my/

Visit EasyParcel website: www.easyparcel.my




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