EasyStore introduces a new way to connect with online shoppersBy Amirul Mokhtar · 18th May, 2016
You can incorporate an online chat system (also known as live chat) to your online store to provide customers immediate access to help.
A study that was conducted by Forrester Research found the following:
Now imagine going into that same gift shop but this time you are greeted by a warm smile and a "Hi, need help finding a gift? We have just the thing for you"
Feels much better doesn't it?
Now with EasyStore, you can provide that exact experience to your online store visitors. Like a sales person at a physical store, having live chat available makes it easier for online shoppers to go through the buying process.
Not only will you be able to provide a better shopping experience, but you can also increase sales by recommending other products that they might like. And also through live chat, you can better understand the behavior of shoppers.
Chat with visitors to your storefront in real-time, capture them as leads, and convert them to customers. The best part is you can add that human touch by showing the faces of people on your team and have lively conversations, just like you would in a physical store.
You already use Facebook Messenger to communicate with your friends, now you can use it to communicate with your customers, too. This is what Modern app does. It allows you to link with your Facebook page and use Messenger as your live chat system for your online store.
Communication becomes easier as it uses a familiar app. You can also keep the conversation going even after they have left your store.
Add a live chat system to your online store and start converting visitors to customers now.
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