Turn Your WhatsApp Enquiries into Sales with All-New Order FormBy Yavini Lucille · 11th February, 2021
2020 was the most profitable year for online businesses in the face of the pandemic. Malaysian shoppers have started adopting new normal and more familiar to buy online. It's a great time for you to start selling online via the platform that everyone is familiar with - WhatsApp.
Your brand doesn't need to sell in a complex and fancy online store to win over customers. You just need a simple WhatsApp order form to begin your ecommerce journey. An upgraded order form is now released for you.
Do you know? More than 400 million users access WhatsApp and spend more than 4 hours daily. It gives you a golden opportunity for businesses to quickly get in touch with customers and resolve their shopping queries.
What is an Order Form?
Our Order Form is a secured form that consists of your product's name, price and image. The simple products display layout encourages your customers to buy the products straight away via WhatsApp. You can also collect payments securely and gather customer information in a fast, easy, reliable way.
Different from last year, you can let your customers have direct checkout without switching back and forth! This time, you can have the option to allow your customers to choose the payment and shipping method within the app.
Why Do You Need Order Form?
1. Shoppers familiar interface
The order form is accessible by customers from any platform. Creating different types of order forms helps attract customers with different targeted sets of products that matched their preferences to motivate their buying intention.
2. Auto-collect order details
Order form skips the time-consuming work of collecting order information, gathering customer’s information, and even taking payments for you. All captured information is automatically stored which enables you to access, review, and learn customers’ spending behaviour.
3. Target different shoppers
No matter where you're selling, we support multiple currencies for you to receive international orders. Order form makes it simple for customers to place orders within their familiar interface in WhatsApp.
4. Abandoned order recovery
Get in touch with intended to buy customers by sending reminders on the order that they didn’t complete. Apart from sending an automated notification, use discounts and promotions to invite your customers back to finish their orders in their shopping cart.
5. Real-time order notifications
Get notified on our Mobile App whenever a new order arrives. Never miss out on any order because of manual recording since all the details from the order form are automatically recorded 24/7. Provide real-time information on new orders to deliver beyond customer expectations.
6. Generate repeat customers
It helps to store customer information where you can access it anytime. Based on the auto-recorded shopping history, the order form helps retarget existing customers by promoting related products and continue to boost their willingness to buy from you.
Well, how do people start selling online via WhatsApp? Luckily, you no need to be a professor or expert in building an online store, you just need to be a little patience and follow these 3 simple steps.
How To Setup Order Form in 3 Steps?
1. Fill your display name and contact numbers.
2. Add the products in the order form.
3. Done! Sell now on WhatsApp, WeChat and LINE.
Two Types of Order Forms
Basic Order Form
Here's a short video display of how it works.
Shortlink Checkout for Order Form
This order form helps you to receive orders only where your customers do not need to fill any payment and shipping information to place order instantly.
Let's watch how it helps your business.
Stay Ahead of Your Competitors via WhatsApp
WhatsApp order form has a clean and simple appearance which your business doesn't need to have a fancy and well-designed storefront. Your business still can be accessible to millions of customers across multiple sales channels including WhatsApp, LINE, Shopee, Lazada, Facebook and more. Be sure to connect your brand to the channels, so customers know who you are and the value you're providing them.
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